Opening Times : Monday - Friday 9am - 10pm
Free Delivery : Available On Orders Over £250

Arctic Metals Terms & Conditions


The following terms and conditions apply to all transactions on this website and commercial invoices. Please read them carefully. They do not affect your statutory rights.

We reserve the right to change these Terms and conditions at any time. Please read  the Terms and Conditions each time you place an order to ensure that you are happy with them.

By purchasing from this website you are agreeing to these Terms and Conditions


Prices and Delivery costs

All prices and charges on this site are in UK pound sterling. They exclude VAT and delivery charges.


The total cost of your order will be the price of the products you order, plus the chosen delivery cost, plus vat. All these costs are clearly set out in your shopping basket before you submit your order.


Next day, AM, Or Saturday deliveries may incur additional carriage charges.


Deliveries outside the UK will be charged according to the destination. An approximate cost can be provided upon request.


If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 3 working days and retain all packaging.


Cutting Tolerances: We strive to cut your metal as accurately as we can. We do however require you to allow a small tolerance


In Cut sheet: -0/+2.5mm.

Cut metal lengths: -0/+2.5mm.


If you require a tighter tolerance please get in touch with our sales staff for a quotation.


Delivery schedule: We endeavour to dispatch all orders within 1-3 working days of placing your order. This is subject to stock availability and the size of your order.


All delivery dates are given in good faith. We cannot accept any responsibility for any loss, incidental or otherwise which may result in a non delivery, goods being delivered late,  or where goods have arrived short, lost or damaged in anyway.


Collection: Sorry to say we cannot offer collection facilities.


Returns Policy: You may return all items within 7 days for a full refund or replacement. You are however responsible for the safe return of the goods. Items manufactured to order and carriage charges will not be refunded.


Faulty Goods: Goods will be repaired or replaced where necessary before a refund is offered.


Cancellations: You may cancel your order at any time up to the point of your order being manufactured. After that the order cannot be cancelled or returned.


Colours, Images and Content: The content of the pages of this website are for your general information and use only. Images are for illustration purposes only. If you are matching an existing product please contact us.